Distance Education

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Resolving Concerns at RCBC

We encourage all members of the Rowan College at Burlington County (RCBC) community to adhere to the common-sense principle of resolving concerns at the lowest appropriate level.  Using the table below, please start with Tier I and move upward only if no resolution is possible at that level.  In other words, all individuals should attempt to resolve concerns with the person or department closest and most familiar with the issue rather than jumping immediately to that individual’s supervisor.  Failure to start at the lowest appropriate level may slow down an effective resolution of your concern. Please allow ample time for concern resolution at each level before escalating your concern to the next higher level.

Note that the suggested contact information for Academic concerns are listed on the left and the suggested contact information for Administrative concerns are listed on the right.

If you have any questions about this topic, or need contact information for any individual or entity listed here, please reach out to the RCBC Office of Distance Education.


Academic Concerns

Administrative Concerns


Grades, course materials, faculty members, assignments, assessments, course scheduling, etc.

Registration, payment, textbooks, college services, college facilities or equipment

Tier I

Contact the Faculty Member(s) actually teaching the course. 

It is important that course and grade related concerns first be discussed by the student with the course instructor(s).  If you are currently enrolled it may be faster to contact your instructor through Blackboard, however all RCBC faculty members also have a RCBC provided email address as well.

Contact the appropriate department, listed below.

Admission, Registration, Enrollment, Transcripts:
Office of the Registrar

Academic Advising and Counseling:
Academic Advising

Financial Aid and Student Loans:
Financial Aid Office

Billing and Payment:
Business Office


WebAdvisor and Email:
Student Help Desk

Office of Distance Education

Library / Learning Resources:

Military Benefits and Veteran’s Services:
Military Education and Veterans Services

Tier II

Contact the Division Dean for the course discipline area.

Ms. Donna Vandergrift, Dean of Liberal Arts:
The Division of Liberal Arts includes disciplines such as: Accounting, Anthropology, Art, American Sign Language, Business Administration, College Success, Communications, Criminal Justice, Developmental English, Developmental Reading, Economics, Education, English, Entrepreneurship, English as a Second Language, Entertainment Technologies, History, International Studies, Interpreter Education, Journalism, Literature, Music, Paralegal, Philosophy, Photography, Political Science, Psychology, Sociology, Speech, Theatre and World Languages.

Dr. Edem G. Tetteh, Dean of Science, Technology, Engineering and Mathematics:
The Division of Science, Technology, Engineering and Mathematics includes disciplines such as: Automotive Technology, Biology, Biotechnology, Chemical Engineering, Chemistry, Civil Engineering Technology, Computer Aided Drafting & Design Technology, Computer Management Information Systems, Computer Science, Computer Servicing & Networking Technology, Construction Management, Electrical Engineering Technology, Engineering, Environmental Science, Fashion Design, Fire Science Technology, General Science, Geospatial Technology, Graphic Design and Digital Media, Information Systems, Mathematics, Physics and Technical Studies. 

Dr. Karen Montalto, Dean of Health Sciences:
The Health Sciences includes disciplines such as: Dental Hygiene, Diagnostic Medical Sonography, Health Information Management, Hearing Instrument Sciences, Human Services, Nursing, Radiography and Respiratory Therapy.

Note that some Health Science programs have specific concern resolution procedures defined by their accrediting body. Those procedures are linked from the program name above.

Contact the Division Dean for the appropriate area.

Dr. Karen Archambault, VP Enrollment Management and Student Success:
The Division of Enrollment Management includes departments such as:
Admissions, Registration, Financial Aid and Student Accounts

Dr. Catherine Briggs, Dean of Student Success:
The Division of Student Success includes departments such as:
Testing, Tutoring, the Student Helpdesk, Advising and Transfer

Dr. Martin A. Hoffman, Sr., Dean of Learning Resources:
The Division of Learning Resources includes departments such as:
Distance Education / Blackboard and the Library

Ms. June Sernak, Dean of Lifelong Learning:
The Division of Lifelong Learning includes departments such as:
Military and Veterans Services

Tier III

Contact RCBC's Provost and Sr. Vice President, Dr. David I. Spang.

Contact the appropriate RCBC official for the area of concern.

Dr. Karen Archambault, VP Enrollment Management and Student Success

Ms. Anna Cotton, VP of Workforce Development and Lifelong Learning

Mr. Thomas J. Czerniecki, Sr. VP of Operations and Administration

Tier IV

Contact RCBC's President, Dr. Michael Cioce.


Additional Information

We are confident that all concerns can be resolved within the college.  If, however, after making every reasonable effort, students or prospective students are unable to resolve their concerns using the table above, they may have recourse to submit a complaint to the appropriate agency within the state where they currently reside, or to the college’s accreditation agency, or in the case of military/veteran students, spouses or dependents to the US Department of Defense. Please note that most (if not all) of the external complaint processes require that the student or prospective student documents a good faith effort to resolve the concern within the college before the external agency will consider the complaint.


Rowan College at Burlington County is a public community college accredited by the Middle States Commission on Higher Education and approved by the State of New Jersey. RCBC is not currently licensed or approved by any other state. 

Rowan College at Burlington County has been approved by New Jersey to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education.

A Student Complaint Information by State and Agency list that provides contact information for state education agencies has been compiled by the State Higher Education Executive Officers (SHEEO), and it will be updated as additional information becomes available.  The appropriate agency within a student’s current state of residence may be able to assist with complaint resolution if the student has exhausted every reasonable means of addressing concerns within the college.

The Middle States Commission on Higher Education, RCBC’s accreditation agency, is obligated by federal regulations to review complaints it receives regarding member and candidate institutions.  Before filing a complaint, however, it is strongly recommended that everyone read the Commission’s complaints policy.

Members of the Unites States military, veterans, spouses and dependents may submit a complaint to the Department of Defense.  For more information visit https://www.militaryonesource.mil/education-employment/for-service-members/choosing-a-college/postsecondary-education-complaint-system and carefully read the information there before submitting your concerns.