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Employee training programs support vision for success in South Jersey

Workforce training program at Continuum Health

An important part of Rowan College at Burlington County’s (RCBC) vision for success is economic development. RCBC’s main campus, in Mount Laurel, recently underwent a transformation, complete with a new quad, a state-of-the-art Student Success Center, a Health Sciences Center and improvements in every building. The college, which was ranked the number 1 community college in the state, is conveniently located on Route 38 just one-quarter mile from Route I-295 in a thriving business community. It sits squarely in the area that New Jersey Business Magazine has called "the high tech renaissance in South Jersey.”

RCBC is committed to collaborating with Burlington County, the state, businesses and organizations to create opportunities that will help us meet current and future workplace demands. To that end, we are proud to offer free training to employers through the New Jersey Community College Consortium for Workforce & Economic Development, which manages the New Jersey Business & Industry Association (NJBIA) Basic Skills Workforce Training Program, funded through New Jersey Department of Labor and Workforce Development.

RCBC recently had the pleasure of working with Continuum Health, a management services organization in Marlton that supports physician practices, large medical groups and payers. RCBC has trained their employees in customer service, computer skills, leadership and more.

One of the more recent RCBC-led training programs at Continuum Health was “Business Etiquette: Increasing Professionalism.” Employees from across their business, including those in human resources, the mailroom, information technology, financial analysts and nurse care coordinators, learned about nurturing customer relationships through proper etiquette.

By addressing their professional development needs and taking advantage of the funding that is available, Continuum Health employees have increased their skills and it has been at zero expense to the business. Continuum Health reported that they have had good feedback from their employees and found that RCBC’s ability to customize certain courses to fit their needs was a great plus.

During fiscal year 2017, RCBC’s Workforce Development Institute (WDI) served 53 companies and delivered more than 3,000 hours of NJBIA Basic Skills Workforce Training. WDI works with companies to assess their needs and tailors training programs to fulfill their goals.  

Investing in human capital by offering employees opportunities to improve their communication, leadership and technical skills is good for the economy. The training programs improve employee retention and motivation, which ultimately helps businesses to be more successful. Their success is our success and RCBC is poised to meet the workforce demands of today and tomorrow. 

For more information on RCBC’s employee training programs and the Workforce Development Institute, visit rcbc.edu/workforce.

Photo caption: Jennifer Hibbs, a Certified Behavioral Consultant and Rowan College at Burlington County Workforce Development Institute trainer, leads a New Jersey Business & Industry Association Basic Skills Workforce Training Program on business etiquette at Continuum Health.