A successful leader understands the value of effective communication. Top-notch communication is the key to relationship building, increasing productivity and decreasing conflict. 

This interactive program focuses on the necessary skill set for a leader to succeed in management. Participants who enroll in all modules will learn skills for successful leadership that include how to:  

  • Identify strengths as well as opportunities for growth in a role as a leader/supervisor/manager.
  • Enhance level of professionalism and trust.
  • Focus on management skills versus technical skills.
  • Provide performance evaluations that reinforce as well as redirect behavior.
  • Adapt communication to interact with various social styles.

This program is designed for leaders or supervisors who are looking to obtain additional leadership skills, individuals who are working toward supervisory roles and recent graduates.

Courses may also be taken individually. 

Leadership Program Courses

Introduction to Supervision

This course will provide a clear and in-depth role of the supervisor in today’s work environment.

Topics on the discussion will include effective communication techniques between employees and management, decision making and effective problem-solving strategies and techniques. The objective of this module is to help super­visors manage their professional practices and integrity in the workplace.

Interviewing Skills & Methodologies

This module will focus on the various interviewing techniques and methodologies used to conduct effective interviews.

Strategies will address behavioral interviewing, including experience, knowledge, skills and abilities that are job-related. Topics of discussion will include improving interviewing and hiring practices from a legal perspective. 

Developing Employees Through Coaching, Mentoring & Accountability

This course will help in enhancing supervisory skills in areas to distinguish the difference between managing and coaching employees.

Engage in exercises demonstrating effective coaching techniques and principles, as well as discussion on how the employee’s performance is accountable to management and the organization as a whole. 

Team Building

In this class, you will learn how to intentionally develop and design a team to meet the goals of your department and organization.

The ability to resolve conflict, solve problems, self-motivate and support one another is essential to a highly functioning team. As a leader, your success is heavily influenced by how well your team operates and what kind of results are achieved.

Mastering Delegation

This course will outline appropriate employee evaluation and discipline practices from a legal perspective.

There will be thought-provoking exercises regarding required documentation on discipline, appraisals and confidentiality practices in the workplace.

Employee Evaluation & Documentation

This course will outline appropriate employee evaluation and discipline practices from a legal perspective.

Engage in thought-provoking exercises regarding required documentation on discipline, appraisals and confidentiality practices in the workplace.