The following refund policy applies to personal and professional development courses and the payment plan policy applies to professional development courses offered through the RCBC Workforce Development Institute. 

Refund Policy

All requests for refunds must be submitted five business days prior to the start of the class or program. Any request for a refund after the start date will be subject to approval by the Exceptions and Appeals Committee.

Materials: If a textbook or exam voucher has been received by the student, the student will receive a refund (if approved) less the amount of the textbook or exam voucher.

Exceptions & Appeals Committee

A request for Exceptions and Appeals must be submitted within 90 days of the occurrence.

The committee makes its decision based on the student’s written petition as supported by appropriate documentation (i.e. verification of extended hospitalization from a doctor or hospital, transfer orders signed by a military commander, etc.)

The student must submit the Exceptions and Appeals Committee Submission Form to the Exceptions and Appeals Committee.

  • Student must complete the form in its entirety (missing information will delay the Exceptions & Appeals Committee’s decision).
  • Student will receive confirmation of receipt within 3 business days.
  • Student will receive decision within 2-3 weeks of submission.

Payment Plan Policy

  • A student is eligible for a non-credit payment plan for any course that is equal to or exceeds $600.00.
  • Student must submit written request to

Written request must include:

Subject Line: Payment Plan Request: First Name/Last Name


  • Course/Program Name
  • Start Date/End Date
  • Course/Program Price
  • Date of Birth
  • Home/Mailing Address
  • Phone Number
  • Student will receive a response within three business days.
  • Student will be sent a promissory note that must be signed and returned.
  • Student is responsible for all payment and fees.

Payment Plan Refund Policy:

A student may withdraw from a course or program for any reason up to five business days prior to the start date. Upon receipt, the student’s promissory note shall be rescinded. If the payment plan has been initiated, the remaining funds will be returned less the $35.00 administrative fee.

If a student does not withdraw within five business days prior the course start date, the student’s request for refund is subject to approval by the Exceptions and Appeals Committee. If the student does not reach out to the Exceptions and Appeals Committee or the student’s appeal is denied, the student is responsible for the remaining balance of the payment plan.